Technical Support Specialist (SABAH.HUB)

Technical Support Specialist — SABAH.HUB Job Summary: As a Technical Support Specialist, you will play a key role in providing exceptional technical support to our clients by troubleshooting issues, identifying root causes, and ensuring timely resolution of technical incidents. You will collaborate closely with engineering and product teams, leverage AI-powered solutions to optimize support processes, and contribute to maintaining a comprehensive knowledge base. Key Responsibilities: • Receive, investigate, and resolve incoming technical support requests from customers in a timely manner; • Analyze incidents to identify root cause and implement appropriate solutions; • Escalate complex technical issues to engineering or product teams with clear technical documentation; • Collaborate closely with cross-functional teams and participate in daily stand-ups; • Utilize AI-powered tools and solutions to automate repetitive customer inquiries; • Create, maintain, and continuously improve internal knowledge base and SOPs; • Monitor recurring issues and proactively recommend process improvements. Our Requirements: • Bachelor's degree in Computer Science, IT, Software Engineering, or related field; • 1–3 years of experience in Technical Support, IT Support, Application Support, or similar role; • Solid understanding of APIs (request/response flow, authentication, integration concepts); • Good knowledge of web technologies (HTTP/HTTPS, web architecture, client-server communication); • Strong analytical, critical thinking, prioritization, and problem-solving skills; • Ability to work with AI-powered tools to improve workflows. Benefits and Perks: • Competitive salary; • Comprehensive benefits package: Medical Insurance and Push30 Subscription; • Employee discounts on Plan & Eat meal subscription plans; • Location: Baku, Bayil Bay, Gurban Abbasov 5, 6th floor. Interested candidates can apply by clicking the link provided in the Apply button.